I was all set to write a very poor review of my stay at Casa Bonita and the Westin at Playa Bonita, then I happened upon Raul Rowley, Bell Captain of the Westin and my opinion dramatically changed. Being 66 years old, with high blood pressure and crippled, I was in an extremely bad mood after having to walk, in this humidity, from Casa Bonita to the Westin for dinner at Tierra y Fuego with my wife. My clothes were beyond moist, I was dripping in sweat by the time I reached the side entrance to the Westin. To my surprise the doors were lock tight, causing us to have to walk even further to the front doors of the Westin. Now, I was really ticked off. As we approached the main door, I was approached by Mr. Raul Rowley, who quickly assessed my difficulties, and provided me with a chair and a bottle of cool water. While I rested, recovered and attempted to cool off, Mr. Rowley retrieved a wheel chair for me to complete my journey to the restaurant. He assist me the rest of the way and promised to return to help with our trek back to Casa Bonita, as soon as we were finished with our meal. We were greeted at the door of Tierra y Fuego by a young man named Smith and who attended to our every request. We were promptly seated and introduced to our waitress, Yiriana. (I hope I'm spelling her name right, I lost the card with her name on it.) Yiriana service for the duration our meal was outstanding! She was conscientious, and helpful during our dinner. She took the time to make sure we were getting exactly what we wanted and she consistently reminded us, "Don't worry". She was very patience and pleasant, making us feel welcomed and appreciated. Her timing was perfect! We chose the Fuego Salad and their signature churrasco skirt steak which was excellent. We were completely satisfied, so much so, the elected not to have dessert! If my wife says she's not having dessert, you know she is very happy with her meal. :) I have read other's post here, but I found the prices to be quite reasonable for the quality of the food and service. Again, "thank you" Yiriana and Smith! As promised, Mr. Rowley was ready and waiting with the wheel chair as I paid our check. He even had a surprise for me waiting at the main door. Mr. Rowley had secure a minivan with a driver, Mr. Dasley Mosquera, to drive us back to Casa Bonita in his personal vehicle. I hope the upper management of this establishment is monitoring is website. Your employees stepped up this evening and turned our stay into a very enjoyable and memorable experience. Thanks again to, Yiriana, Smith, Dasley and especially my main man RAUL. God willing, I shall return!
I am part of a corporate group here for several days, and one of a party of ten tonight for dinner. Seated quickly at our reservation time of 7:00pm (very few others at that time, but more came later). Drink orders taken and delivered, bread with olive oil and balsamic vinegar for dipping (if you don't like balsamic, stop your server before they add it, otherwise it will be added anyway), a nice time later came appetizers. Husband and I shared the seafood combo for 2 which had mussels, shrimp, scallops, and smoked salmon. Pricey, but good, and I thought, too much for two people. For dinner, I chose the seared tuna and asparagus which I enjoyed very much. They know how to sear; mine was perfect and a nice portion. I felt bad leaving about two bites, but I truly could not finish it. The asparagus was tasty, but overpriced. $8 for five thin spears. Husband and several others had the filet, a few ordered the churrasaco (sorry if I misspelled....going off memory here), and someone got the New York. Everyone said their dinners were very good. Drinks were automatically replenished, so speak up if you'd had your limit, or more may come. Everyone was too full for dessert. Overall, a nice dinner, expensive but good. We had good service. A little thing: it's pretty dark inside, so you might have to find a good spot under a light to see the menu. There was outdoor seating, but all the groups looked to be inside; tables of two and four outside. Hopefully, I can add pictures when I get home.
We went here with our hosts who live nearby. It was quite disappointing considering the $170 total for the four of us! (4 cocktails, 4 glasses of wine, two appetizers, 3 dinners) Nice variety of specialty cocktails but wines by the bottle were limited. We asked for wines by the glass and the ONLY offering was very limited choices (as in two whites and one red!) low-end Chilean that we had purchased for $7.50 a bottle!! We were charged close to that per glass!! Not at all up to a high-end restaurant quality of wine. I was looking forward to nice glass of wine but could not get it here. The steaks two of our party ordered were definitely "rare" in spite of being ordered "medium-well." When they commented the waiter brought out the chef who admitted they were not as requested but not much than a perfunctory apology was given. One was sent back where it was cut in half to be cooked quite "well-done." We did share the seafood appetizer for two that was sufficient for the four of us and nicely done, grilled with good sauces. I chose just the scallop appetizer for dinner ($12 for four!) and added rice for $4. Thank goodness I did not add asparagus for $8 as the others who got it with dinner each got 4 spears!!! I didn't want to eat a lot but this was quite meager given the price. There were only two other tables being served so it was not at all busy, now I see why. Overall it was not at all worth the cost. A great disappointment considering the location in a luxury resort, which is sad because with the location far from the city there are not many other choices. Hopefully the other restaurants on the property are better quality.